Freshdesk

Freshdesk is a special cloud-based software designed to facilitate and improve customer support. Its excellent and cost-effective features are quite popular among online enterprises for enhancing the customers' self-service and their support teams' overall productivity.

Freshdesk creates a seamless and instant support service across multiple communication channels, including messaging systems, chats, e-mail, phone calls, social networks, and AI bots, uniting them all on one platform. It automatically distributes assignments among your team members to ensure an optimal workload for each of them, enhancing the teamwork and customer experience at the same time.